We are confident you will be delighted with your purchase, and your satisfaction is very important to us. If you are not completely happy, you may return for a full refund.
If the product is damaged or not as described, or the wrong item is sent (ie it is our error) then we will pay all postage costs, including the cost of return to us.
However, if you decide you no longer require the product, it may be returned to us unopened and in a saleable condition for a refund, but in this case you will also be responsible for the cost of returning the item to us. It is very important you contact us by email at firstname.lastname@example.org, in either case within 14 days of receipt to let us know you will be returning goods.
This is so we know to expect them, can advise you the best way of returning goods and also arrange the refund for you.